Why are false alarms a problem?

False alarms take Police, Fire, and TSI response away from potentially valid emergencies. These unnecessary alarm responses can endanger you, responding authorities and the community at large.

False alarms reduce the perceived reliability and crediability of your security system.

False alarms make you reluctant to use your alarm system, thereby making you and your loved ones vulnerable to undetected hazards.

False alrams waste tax dollars and your money. Police, Fire and TSI time is costly.

What happens at TSI when my alarm goes off?

An alarm signal takes approximately 30-40 seconds to transmit from your home to the CentralStation here in Las Vegas. Depending on the signal sent by your alarm system, TSI dispatchers will handle your alarm accordingly:

Fire Alarm Signals

1. TSI dispatchers will call your home or business first to verify the alarm signal.
2. If unable to contact anyone, TSI will send a response unit to your location and notify the Fire Department.
3. TSI will continue to call all of the contacts on your call list until someone is notified of the alarm.

Trouble of Supervisory Signals

1. TSI dispatchers will call your home or business to notify you of the trouble signal received.
2. If unable to contact anyone, TSI will call all of the contacts on your call list until someone is notified.

Commercial Holdup, Duress or Ambush Signals

1. TSi dispatchers will NOT call your business; the Police Department will be contacted and notified to respond.
2. TSI will call the business 30 minutes after the alarm was recieved to check on the status of the alarm. If unable to make contact with someone at the premises, TSI will call all of the contacts on your call list until someone is notified of the alarm

Residentail Panic, Duress or Ambush Signals

1. TSI dispatchers will call your home first to verify the alarm signal. (Unless otherwise specified and approved as special instructions).
2. If unable to contact anyone, TSI will send a response unit to your location and notify the Ploice Department.
3. TSI will continue to call all of the contacts on your call list until someone is notified of the alarm.

1.Know your Combination and All Clear Code or PIN number. Have them ready when your alarm sounds.
2. Make sure that everyone that has regular access to the home or business knows how to use the alarm system and has the All Clear Code or PIN number
3. Keep your call list updated! If a home, work or cell phone has changed let TSI know!
4. Some other causes of false alarms are due to:

• Weak system batteries
• Open, unlocked or loose fitting doors or windows
• Drafts on air-conditioning that moves plants or curtains
• Pets
• Balloons, ect.

5. Notify TSI at 967-0000 immediately if you think that your alarm syatem is not working correctly.

What if my alarm goes off accidentally?

1. Remember your Combination and All Clear Code or PIN number.
2. If the alarm activation was accidental, carefully disarm your system by entering your code.
3. After you've reset the system, call TSI at 967-0000 to report the accidental activation.
4. If your alarm syatem has seized your phone line, wait several seconds and try again. Or wait for TSI to contact you.