Question: How long has TSI been in business?
Answer: TSI is locally owned and operated and has proudly served southern Nevada since 1998.
Question: Can I call in changes to my account?
Answer: We will accept a temporary (up to two weeks) change over the phone by an authorized person on the account. For the security of our customers we require that all permanent changes be mailed, faxed or emailed with an authorized signature.
Question: I use a cellular phone for all my communication now, do I need a phone line (landline) for my security system to work and what happens if I cancel the phone line?
Answer: If your security system currently is using a landline then it will require one to transmit the signal to TSI. If you disconnect or cancel your phone service the security system may not show a problem until it needs to send an alarm, trouble or test signal to TSI. The system will make 8 to 15 attempts to dial the TSI receiver phone number and if it is unable to reach TSI the keypad may start beeping/buzzing and display a trouble status at the keypad. Before you disconnect your POTS (Plain Old Telephone Service) line contact TSI for options, we will have the right solution for you.
Question: Is my security system compatible with a VoIP phone service?
Answer: Voice over Internet Protocol (VoIP) is a new technology that uses the Internet to transmit telephone calls. Because VoIP is a digital process, it converts sounds into digital packets and sends those packets as information over the Internet. If those packets are not reassembled as sounds exactly the way they were received, the alarm receiving equipment will not understand what the alarm system was trying to send and events will be lost. Some digital compression formats used by VoIP providers do not reproduce the signals accurately.
TSI does offer new security systems that are designed to transmit over the internet and/or cellular network, plus we have our own Long Range Radio Mesh Network that works with all security systems.
Question: What happens to my security system during a power failure?
Answer: With every security alarm system we install, we also include a backup battery that will keep your alarm system running during a temporary power outage. Your security system will stay operational for about 12 to 20 hours depending on the age of the battery.
Question: What if I hear a beeping or buzzing sound in my home?
Answer: Typically the only device of a security system that will beep is the keypad and if it does beep there is also a trouble light or text displayed on the keypad. Just follow the User Manual instructions to silence the beeping.
If the security system keypad is not the culprit you might want to check these other devices:
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High voltage smoke detectors that came with your home (it may have a low battery)
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Co2 detectors you may have added
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Swimming pool alarm detector
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A basement type Water detector
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A stuck door bell button
Question: How can I get a replacement User Manual?
Answer: Just visit our Security User Manual section and find your security system and down load the PDF file. If you do not find the one for your system, just email us the security system's make and model and we will try to locate it for you.tsimonitoring@tsivegas.com
Question: How often should I replace the alarm system battery?
Answer: Most alarm system batteries are of the lead acid type. Just like your car battery they usually last 3 to 5 years, but there are a lot of variables that can effect the life of the battery.
Question: Can I replace the battery myself?
Answer: YES, but most alarm panels do require a key to open them and get to the backup battery. TSI can sell you the key and the replacement battery. If you have leased your security system from TSI or have signed up for the Services Agreement we will be happy to service the system and replace the backup battery at no cost Monday through Friday 8:00AM to 4:30PM. For more information you can contact TSI at 702-967-0000.
Question: Can I receive a discount on my homeowners insurance?
Answer: Yes, most insurance companies commonly offer discounts of 5% - 15% when the insured property is protected by electronic security and fire systems.
Question: How often do I need to test my system?
Answer: TSI recommends you test your system often at least monthly. Be sure to test all your doors, windows, motion detectors and glass break detectors along with the communication path to TSI.
Question: What happens when my alarm system trips?
Answer: Your security system maybe designed to detect a number of different events and the control panel can annunciate differently for each event. The TSI dispatcher will follow standard procedures once the signal is transmitted to the central station. For a more detailed process of how each event is handled please see the TSI False Alarm Reduction Guide.
Question: What is your average response time?
Answer: There are two response times we are commonly asked about. Our average response time to acknowledging an alarm and making the first outbound call is 16 seconds, based on a weekly average of events. TSI can dispatch to your home or business our own TSI Academy Trained Officer to verify the alarm event. Keep in mind that we are considered citizens on patrol and have to obey all traffic laws and can not drive with emergency sirens or emergency lights on our response vehicles. Based on our monthly tracking, our average response time when verification is required is 24 minutes throughout the Las Vegas Valley, this includes North Las Vegas and Henderson.
Question: What about false alarms?
Answer: False alarms impact everyone in the Las Vegas Valley. It is one of the main reasons the Metropolitan Police Department (Metro), Henderson Police and North Las Vegas Police has stopped responding to burglar alarm events without verification of an actual break in. It is not unusual to accidentally trip your alarm, resulting in a false alarm. However, TSI has always used an enhanced verification process to check the integrity of the alarm event before dispatching a TSI Officer and the authorities. See the TSI False Alarm Reduction Guide for more information. |
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